FAQs | goshenmarketing

What payment methods do you have?

You can pay by Mpesa, Cheque or Direct bank Transfer
How long does domain propagation take place?

The .COM domain propagation will take place within an hour. Other domains such as .CO.KE may take from 3 hours to 48 hours.
How do I access my webmail?

On your web browser bar, popy and paste the link; http://webmail.yourdomain.com. Enter your full email[e.g. info@yourdomain.com] and password on the space provided then click enter. You will be allowed to use ROUNDCUBE, SQUIRREL or HORDE options to access your webmail. Alternatively we can assist you to set it up and guide you step by step on phone, chat or email to get the process propmptly completed for your smooth use
How long does it take to create a website?

The duration depends on the content availability and web size (number of pages, photos and videos used), type of applications required [eg databases, e-commerce applications and third party interactions] and third party interations.
Why do Ineed to make additional payment [Why is my invoice amount higher]?

Your invoice amount or payment can increaseif; 1. You have ordered additional items other than the ones initially indicated on the quotation and matched by the initial invoice 2. Your payments may have delayed for more than a month, prompting a 10% additional charge.
How do Iog into my CLIENT AREA?

Ask for the back office URL or link, then use the provided user name and password.