OUR CAPABILITY
In the recent years, the bulk of insurance business in Kenya has emanated from personal line insurance policies. We have played a pivotal role in providing technical advice to individuals looking to take first time insurance policies and also those looking to take advantage of new and improved insurance products / services offerings.
On the corporate front, we are now continuously placing more emphasis on providing services to corporate firms as evidenced by our growing portfolio both in terms of number of clients and percentage proportion of our total business as looked at year on year basis.
This growth is grounded on the firm foundation of quality in the service level and focus on our believe in the adage that customer is king.
We pride in offering premier services to our Corporate Clients. The services include risk surveys and risk reduction advisory services in addition to the evaluation of general insurance needs.
Our team is trained and has relevant experience to search for the best insurance offerings for our clients and this capability is supported by effective back- office operation system that ensures that documentation and deliveries are done on time.
OUR VALUES
Trustworthy
We provide timely response to all enquires assistance and technical support to our clients. We diligently keep ourselves and our clients fully updated in legal and general insurance information on the ever changing insurance business environment.
Innovative
We believe in the power of sharing ideas that enables us provide to our clients diverse solutions to challenges affecting their insurance portfolio. We keep creative edge through continuous learning.
Responsive
We resolve to have quick turnaround time on customer issues as we realize our customers’ needs are critical. We endeavor to find ways of solving problems. To this end we present problems and solutions. We have adopted a sense of urgency in everything we do and avoid procrastination.
OUR ROLE
Ensure swift and professional response from underwriters in event of indemnifiable losses. Obtain the most competitive quotations for our clients bearing in mind the premium rates, the scope of covers, as well as the service delivery by the Underwriter/s as well as their respective response to claims settlements.
Maintain complete and accurate records of all transactions during the period of engagement with our clients.
Promote a mutually beneficial business relationship between the client’s and the insurers.
Continuous liaison with the officer in charge of the respective client’s insurance portfolio with a view of ascertaining incidental exposure occasioned by and in line with the changing business environment and the client’s expansion program.
Ensure the processing and delivery of policy documents and interpret terms and conditions of the policies to the clients.
Recommend where and when necessary, possible risk improvements and use them in the negotiation for best premiums rates and improved policy terms from the underwriters.
Advise of relevant developments in the insurance market.
